FAQ

We're a small business that makes handcrafted products, each with love and precision. Shipping time ranges between 7-10 business days and can always fluctuate due to shipping delays from our carriers with our fresh ingredients, as well as the current pandemic. You will receive a confirmation email once your order has been placed. If you do not, please reach out to us so we can provide it for you. Allow 3-5 business days for processing and 4-5 days for shipping. Upon shipment, you will receive a tracking number.

*See our policies to see important shipping information regarding COVID19*

What is your return policy?

Due to sanitation purposes, we do not accept returns or exchanges on any skincare products, they are all final sale.

Do you offer pick up or delivery ?

Yes. You can pick up at pop up shops or events we are physically at. We do not offer pick ups other than at pop up shops or events.

Delivery Method: USPS & UPS

Can men use any products ?

Of course! Our products are created with clean ingredients and safe for your entire family to use. Body Butters and Body Oils are our only products made with fragrances.

Do you offer refunds ?

In the event that your skincare product is damaged, you will be able to receive a new one for free of charge. This includes broken seals, cracked jars, spills, etc. We only offer refunds on defective appliances, tools, or merch.

Product must be in original packaging & returned within 10 days for the full refund.

Contact:

Email: Milanlaurencosmetics@gmail.com