FAQ

We're a small business that makes handcrafted products, in small, fresh batches. Each product is made with love and precision.
Shipping time ranges between 5-10 business days and can always fluctuate due to shipping delays from our carriers delivering our fresh ingredients & the amount of orders I have to fulfill at that time. 

You will receive a confirmation email once your order has been placed. If you do not, please reach out to us so that we can provide it for you. Sometimes emails are entered incorrectly or there could just be a glitch in the system. However, we want to make sure you receive it & you know when to look forward to your order.

Please allow 3-5 business days for processing. This is the time is takes to freshly make your order & get it ready to ship. Upon giving your order to UPS, you will receive a tracking number via email & expected delivery date.

What is your return policy?

Due to sanitation purposes, we do not accept returns or exchanges on any skincare products, they are all final sale.

Do you offer pick up or delivery ?

Yes ! You can pick up at pop up shops or events we are physically at. We also offer local pick up in the DMV area.

Delivery: If you would like us to deliver to you, there is a delivery fee of $20 depending on the distance.

Please contact us for a local pick up or delivery via

EMAIL: milanlaurencosmetics@gmail.com

Can men use any of our products?

Of course! Our products are created with clean ingredients and safe for your entire family to use. Body Butters and Body Oils are our only products made with fragrances.

Do you offer refunds ?

In the event that your skincare product is damaged, you will be able to receive a new one for free of charge. This includes broken seals, cracked jars, spills, etc. We only offer refunds on defective appliances, tools, or merch.

Contact:

Email: Milanlaurencosmetics@gmail.com